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Shipping Information & Order Status


Free Shipping* on most Orders Over $150.00 (Lower 48 States)

You can trust that your order will be quickly processed and delivered. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. Our shipping charges are determined by the dollar amount of your purchase order, weight of the items, or special delivery conditions excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Free Freight Shipping

Items marked Free Freight are priced to include the truck freight to most commercial addresses in the continental US. Some addresses that may be considered difficult to access by semi-truck or items that may require special delivery services like truck lift gates may require additional delivery Costs. Also, most residential deliveries will require additional delivery costs. No additional charges will be added without your approval. If your delivery does require additional costs then our freight team will contact you and go over your options which could include changing to a different address that would be free or possibly paying an additional delivery fee. If you'd like to know that answer right now, simply call us with the product you're interested in and your delivery address and we can let you know.

Freight items are not returnable, so please take advantage of our Guaranteed Fit program by placing your order by phone!

Freight Items (LTL - Less than Truckload) - INSPECT BEFORE SIGNING!

We offer many products for sale that are too large or heavy for UPS and FedEx to handle and therefore will not usually qualify for Free Shipping*.  In these cases we utilize national freight carriers to deliver these items.  We have negotiated deep discounts and we pass the savings to you.  There are some important things to note for Freight shipments.


Do you ship to Canada?

Yes, we ship to Canada! For the most accurate shipping costs, please contact us by calling 888-855-4621 or clicking the 'Live Chat' button when you see us online. This will guarantee no surprises. Feel free to place an order during non-business hours, our representatives will get in touch with you as soon as possible to go over the delivery options and finalize your order.

AK, HI, & PR

Please call us toll free at 888-855-4621 and let our shipping professionals get the absolute best delivered price for you. Maybe one of us would be willing to vacation in your area and bring the product with us!

International (excluding Canada)

Please call us toll free at 888-855-4621 and let our shipping professionals get the absolute best delivered price for you. Maybe one of us would be willing to vacation in your area and bring the product with us!

How do I check the status and/or track my order?

Contact us for a tracking number or call our Customer Service Department at 888-855-4621 and get up-to-date order information. Tracking numbers are typically available 48 hours after the order is placed (except orders placed on the weekend, then the 48 hour clocks starts on Monday).

If you have ordered an item that is out-of-stock or sold-out, we will keep it as an open order for 30 days. Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address. Typically, we can only ship to a customer's credit card billing address. To have it shipped to an alternate address, contact your credit card company first, tell them you would like to set up an "alternate shipping address" and they will ask you some security questions and typically grant your request and have your new information updated within 48 to 72 hours. That allows you to then place the order, or if you have already placed it, allows us to continue with the shipment. Those procedural steps are required due to the potential of fraudulent orders.

You can also call our Customer Service Department at 888-855-4621 to get your tracking numbers. Please be sure to have your order number handy to expedite your request.

How do I make a change to my order?

As orders are processed very quickly, making a change to your order cannot be guaranteed. We cannot make a change free of charge to orders that have already been shipped. Please call our Customer Service Department at 888-855-4621 if you need to change or cancel your order.

Product Availability

All products are subject to availability and prior sale. When Auto Customs offers deals on "Closeout" or "Hot Special" items please note that such items sell out very fast and are sometimes not replaceable.

Pricing may vary between our magazine ads and website. Currency fluctuations, manufacturer price increases, model year changes, and other factors may cause our costs to change. Auto Customs reserves the right to change prices at any time without notice. Prices listed do not always include shipping. Errors in product descriptions, weights, prices, or photography are unintentional and subject to correction.

How do you handle backorders?

At times demand for a product will exceed our inventory level. This will create a backorder for the product. Our buyers are constantly monitoring our inventory and working to re-stock those items. Please check the website for the current ETA on backordered items.

Please note the stock status of the items you ordered on your email order confirmation.

Auto Customs' policy is to ship parts in stock or as they become available until all items are shipped. If there is a backordered item, the item will ship out when it comes back in stock. Auto Customs ships from warehouse distribution points and factories as needed to get you the correct part quickly and efficiently.

In the event that one or more of the items is on back order, we will follow your instructions on when to ship:

Ship your order complete: We will hold the order until the backordered item returns to stock and then ship the entire order complete. If the product is pulled from different warehouses, we will do our best to have them arrive within a narrow delivery time span.

Ship Separately: Ship all available items now and the backorder when it returns to stock. A split order handling charge of $3.50 may be added to your order. The balance of your order will ship out via FEDEX or UPS Ground delivery when all the items are in stock.

Cancel: Cancel all backorders and ship the remaining items immediately.

If you have ordered an item that becomes discontinued either by the manufacturer or by Auto Customs, it will be canceled from your order. We will notify you of the adjustment to your order.

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