(This does not apply to International or special order items, International and special orders are not returnable.)
Auto Customs provides you with 30 day satisfaction guarantee. You may return your product for any reason within 30 days of delivery of the product (Some restrictions apply. See information below.) If you find that you are not completely satisfied with your purchase, give us a call. If we are at fault, we will replace the parts or exchange them at our discretion and our cost.
We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 25% on items returned without an exchange. If you decide to exchange the product, the restocking fee will be reduced to 15%.
No returned merchandise will be accepted without a Return Material Authorization (RMA). If delivery of a package is refused without prior authorization, or for any reason other than obvious shipping damage, then you will be responsible for the shipping costs both ways and will be responsible for any restocking fees.
If the product is just not what you wanted or if you made a mistake when ordering, please follow these instructions:
**YOU MUST CALL IN and speak to a representative to officially cancel an order. Orders CANNOT be canceled by sending us an email.
Orders are processed immediately to each shipping warehouse, therefore it is almost impossible to cancel an order before it has shipped. Custom made tonneau covers may be subject to fees upon cancellation due to manufacturer production costs. Fees may range from $50-$225 depending on which part of the process the cancellation is requested.
Please double check your email order confirmation for any errors as soon as you receive it. If we can cancel the order before it ships then there will be a $25 fee to cover processing fees.
All items that are shipped are in new and unused condition. Most of the items you will purchase from us will be shipped using UPS or FedEx ground. If a package is delivered to you in damaged condition, you do have the option of refusing delivery of a package with obvious damage. If you accept delivery from UPS or FedEx and find it is damaged, please call us immediately at 1- 888-855-4621. Please save all boxes and packing material for inspection by the shipping company. Please DO NOT install your order if you receive it damaged or allow it to be installed, as we may not be able to replace damaged orders that have been installed on your vehicle. Digital photos of any damage or defects are always helpful.
Please see our freight policy for items that ship via freight truck.
Please call us when you need assistance in resolving a damage claim. We want this to be as painless as possible. Theses situations do happen and we are experienced in resolving damage claims.
Please call us immediately regarding any mistakes on your order. We need to hear about problems within seven days of order receipt. It also helps us to maintain accurate inventory for all our customers.
Please call us immediately regarding any mistakes on your order. We need to hear about problems within 30 days of order receipt. If you gave us the correct part number or vehicle information, and we made a mistake:
Let us know which item(s) you received incorrectly or what you are missing. We will go over the situation with you and will find the simplest, fastest way to resolve our mistake.
At times there will be products that fail due to a manufacturer defect. Auto Customs honors all warranties provided by the individual manufacturers. Generally, warranties cover defects in materials and workmanship. Damage from abuse, installation errors, tuning problems, or other equipment failure is not covered. It is at the sole discretion of the manufacturer to repair or replace defective merchandise. Labor and shipping are not covered under any warranty. This is the responsibility of the customer.
Please contact customer service for more specific details.
To make a warranty claim please follow these steps:
Auto Customs offers our exclusive Free "2 Way" shipping to make sure the parts you order are the right fit for your vehicle with no extra charges to you! This 2 Way shipping offer is available to our customers who meet these basic order requirements:
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